Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Note: Refunds will be subject to a 5% product packaging fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@ygardening.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@ygardening.com.

Return process:
1. Send an email cs@ygardening.com to submit a return request.
2. After the application is successful, you will receive our delivery address.

Refund method:
We will return the money to your original account within 3 business days.

Refund time:
We will return the money to your original account within 3 business days.

If the buyer placed an order by mistake or the buyer needs to return the product for his own reasons, the buyer needs to bear the courier fee for the product re. If the product is defective, it will be returned and exchanged free of charge.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.