Shipping policy

Delivery Time = Handling Time + Shipping Time (+ any holidays)

Handling Time

We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 1-3 business days to process before shipped from our warehouse (Exclude Weekends).

Shipping Time

Shipping time depends on the shipping methods you choose:

United Kingdom：Standar shipping （10-20 business days）Free Shipping
United Kingdom：Expedited shipping （7-15 business days）Delivery Costs: $7.99
France：Standar shipping （10-20 business days）Free Shipping
France:：Expedited shipping （7-15 business days）Delivery Costs: $7.99
Germany：Standar shipping （10-20 business days）Free Shipping
Germany：Expedited shipping （7-15 business days）Delivery Costs: $7.99
Italy：Standar shipping （10-20 business days）Free Shipping
Italy：Expedited shipping （7-15 business days）Delivery Costs: $7.99
Spain：Standar shipping （10-20 business days）Free Shipping
Spain：Expedited shipping （7-15 business days）Delivery Costs: $7.99
Poland：Standar shipping （10-20 business days）Free Shipping
Poland：Expedited shipping （7-15 business days）Delivery Costs: $7.99
Czech Republic：Standar shipping （10-20 business days）Free Shipping
Czech Republic：Expedited shipping （7-15 business days）Delivery Costs: $7.99
Austria：Standar shipping （10-20 business days）Free Shipping
Belgium：Standar shipping （10-20 business days）Free Shipping
Denmark：Standar shipping （10-20 business days）Free Shipping
Netherlands：Standar shipping （10-20 business days）Free Shipping
Sweden：Standar shipping （10-20 business days）Free Shipping
Luxembourg：Standar shipping （10-20 business days）Free Shipping
Norway：Standar shipping （10-20 business days）Free Shipping
Finland：Standar shipping （10-20 business days）Free Shipping
Poland：Standar shipping （10-20 business days）Free Shipping
Hungary ：Standar shipping （10-20 business days）Free Shipping
Lithuania：Standar shipping （10-20 business days）Free Shipping
Slovenia：Standar shipping （10-20 business days）Free Shipping
Slovakia：Standar shipping （10-20 business days）Free Shipping
Portugal：Standar shipping （10-20 business days）Free Shipping
Ireland：Standar shipping （10-20 business days）Free Shipping
Croatia：Standar shipping （10-20 business days）Free Shipping
Iceland:Standar shipping （10-20 business days）Free Shipping
Cyprus:Standar shipping （10-20 business days）Free Shipping
Latvia:Standar shipping （10-20 business days）Free Shipping
Estonia:Standar shipping （10-20 business days）Free Shipping
Greece:Standar shipping （10-20 business days）Free Shipping
Romania:Standar shipping （10-20 business days）Free Shipping
United States：Standar shipping （10-20 business days）Free Shipping
United States：Expedited shipping （7-15 business days）Delivery Costs: $7.99
Canada：Standar shipping （10-20 business days）Free Shipping
Canada：Expedited shipping （7-15 business days）Delivery Costs: $7.99

Philippines：Standar shipping （10-20 business days）Free Shipping
Philippines：Expedited shipping （7-15 business days）Delivery Costs: $7.99

Has my order been dispatched yet?

Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at cs@ygardening.com, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.

Do your prices include VAT?

Yes, VAT is only for orders within the EU (European Union)..

My item arrived broken or damaged what can I do?

If your product is damaged please take photos and a video then send them to cs@ygardening.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.

I don't have a tracking number, when will I get it?

When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at cs@ygardening.com. for an update on your tracking.

For more shipping information, please contact us via email, we will usually get back to you within 3 hours.